REAL MADRID
Central office telephone +34 91 398 43 00
Fax +34 91 398 43 82
Postal address:
SANTIAGO BERNABÉU STADIUM
Avenida Concha Espina, Nº 1 – Puerta 44
28036 MadridCIUDAD REAL MADRID
Camino Sintra s/n
28055 Madrid
PRESIDENCY
Email: presidencia@corp.realmadrid.com
CUSTOMER SERVICE OFFICE
The Customer Service Office is open from Monday to Friday from 9 am to 9 pm, Saturdays and Sundays from 9 am to 6 pm.
Real Madrid public helpline: +34 91 121 00 90
Email atencionpublico@corp.realmadrid.com
MEMBER HELPLINE
Telephone +34 91 344 54 45
You must identify yourself with your membership number and Pin number. Once validated, you will have access to a personalised service.
Real Madrid helpline +34 91 121 00 90
Email oas@corp.realmadrid.com
SUPPORTERS CLUBS DEPARTMENT
You must send a letter to the Real Madrid Supporters Clubs Department, indicating your intention to set up a supporters club.
Fax +34 91 398 43 36
Email: oap@corp.realmadrid.com
PRESS
Telephone +34 91 398 43 00
BERNABÉU TOUR
Telephone +34 91 398 43 70
Email: tour@corp.realmadrid.com
MADRIDISTA LINE
Telephone (Premium Madridistas and Junior Madridistas) +34 91 374 24 00
Customer Service Centre for Premium Madridistas and Junior Madridistas. Assistance with registration, requests and resolution of queries and incidents, modification of personal details and information on the related advantages of Premium Madridista or Junior Madridista.
Opening hours Monday to Sunday: 9 am to 9 pm, uninterrupted, every day of the year. Email
Email Premium Madridistas: madridistas.premium@corp.realmadrid.com
Email Junior Madridistas: madridistas.junior@corp.realmadrid.com
Email Madridistas: madridistas@corp.realmadrid.com
REAL MARID APP
Email: product@realmadrid.es
RM Play
Email: madridistas@corp.realmadrid.com
MEMBER SERVICES OFFICE
- Santiago Bernabéu Stadium
Calle Segre Nº29 (Access by Calle del Darro Nº32) - 28002 - Madrid
- Ciudad Real Madrid
Avda. de las Fuerzas Armadas 402- 28055 - Madrid
SCHEDULE
Monday to Friday, from 9:00 am to 7:00 pm.
In the event of a midweek match, both member service offices will close 5 hours prior to the scheduled kick-off time.
E-mail oas@corp.realmadrid.com
TICKET SALES
VIP ticket sales: +34 91 398 43 77
Office hours from 10am to 2pm and from 4pm to 6pm.
TICKET SALES FREQUENTLY ASKED QUESTIONS
OFFICIAL TICKET SALES CHANNELS
The only official ticket sales channels are www.realmadrid.com and www.entradas.com where tickets can be purchased for matches played by the Real Madrid first team, both men's and women's, basketball and Real Madrid Castilla.
We would like to remind you of the importance of purchasing tickets exclusively through official channels, as the Club is not responsible for, and will not attend to, any incident that may arise from tickets purchased through unofficial channels.
There are no telephone sales for any event or match.
HOW DO I DOWNLOAD MY TICKET?
During the purchase process, you will be informed of the method for obtaining your tickets. Once you have made your purchase, it is very important that you read the confirmation email carefully, where you will be informed of the download procedures.
IMPORTANT:
Before finalising your purchase, please check that all the information you have entered is correct.
No ticket exchanges or refunds will be accepted
WHAT IS THE TICKET SALES SCHEDULE?
The sale of general admission tickets for groups (season ticket holders, non-season ticket members, Premium Madridistas and the general public) for the first team in football (men's and women's) and basketball will be announced on the website in the section https://www.realmadrid.com/en-US/tickets
For Real Madrid Castilla matches, tickets will be sold exclusively to Real Madrid members.
IS THERE A DISCOUNT ON TICKET PRICES?
There are different discounts for football and basketball. In the information available on the website https://www.realmadrid.com/en-US/tickets each competition and match will be announced in the tables for each group.
ARE TICKETS PURCHASED AS MEMBERS OR PREMIUM MADRIDISTAS TRANSFERABLE?
NO. Tickets purchased with a member discount are PERSONAL AND NON-TRANSFERABLE, and you may be asked to show your ID card and membership card at the entrance to the stadium.
AS OF WHAT AGE MUST A TICKET BE PAID FOR?
Art 17 RD 203/2010. Any person entering a sports venue must have a ticket or a valid entry ticket
WHY IS THE DATE AND TIME INDICATED AS UNCONFIRMED?
There are matches that go on sale without a confirmed date and time.
The date and time of the games will be confirmed by the corresponding organisation (Liga Fútbol Profesional, UEFA Champions League, Liga Endesa, Euroleague and RFEF).
Please confirm the date and time on the website at https://www.realmadrid.com/en-US/tickets
PAYMENT METHODS
Payment for tickets can be made by credit and debit card.
Credit and debit cards must be associated with the European PSD2 directive with 3D SECURE protocol.
Any card that is not associated with the European PSD2 directive with 3D SECURE protocol will not be accepted for payment.
PERSONS WITH REDUCED MOBILITY
Spectators with reduced mobility who require the use of a wheelchair must access the areas of the venues designated for this purpose. They may be refused access to the venue if, although they have a valid access document, it is not from the designated area.
If you have any queries, please contact atencionpublico@corp.realmadrid.com
ACCESS REGULATIONS (SANTIAGO BERNABÉU STADIUM, ALFREDO DI STÉFANO AND MOVISTAR ARENA)
At the end of the purchase process, before completing the purchase, it is essential to read the access regulations for each venue.
Consult the different access regulations here.
Alfredo Di Stefano stadium regulations
Access with bulky objects, children's pushchairs, suitcases that could constitute an obstacle in the event of evacuation is prohibited
Access with a motorbike helmet is permitted, for this purpose, the holder will be asked to show his/her ID card upon entry
Important: None of the following venues have cloakrooms: Santiago Bernabéu stadium, Alfredo Di Stéfano stadium, Movistar Arena.
VIP AREA
Telephone +34 91 398 43 77
Fax +34 91 398 43 78
Email areavip@realmadrid.es
FOOTBALL (PRUEBAS)
Email: pruebasfutbol@corp.realmadrid.com
FOUNDATION
Avenida de las Fuerzas Armadas 402 - 28055 Madrid.
Timetable: Monday to Thursday from 9 am 6 pm and Friday from 9 to 2p
Areas:
Office +34 91 453 29 00
Social/assistance correo.fundacion@corp.realmadrid.com
General Management +34 91 453 29 02
Real Madrid Foundation Administration +34 91 453 29 11
International Cooperation areainternacional.fundacion@corp.realmadrid.com
Heritage Centre patrimoniohistorico@corp.realmadrid.com
Sporting schools +34 91 4532900 / 91 4532905 escuelas.fundacion@corp.realmadrid.com
Communication: comunicacion.fundacion@corp.realmadrid.com
Events: eventos.fundacion@corp.realmadrid.com
Collaborating partners: +34 91 453 29 00
Campus Experience: +34 91 277 59 88 Email correo.fundacion@corp.realmadrid.com
Madridista Volunteer Office: +34 91 453 29 00. Email: voluntariosfundacionrealmadrid@corp.realmadrid.com
Compliance and Ethics Committee https://www.realmadrid.com/es-ES/fundacion/sistema-interno-informacion
REAL MADRID UNIVERSITY SCHOOL
Telephone +34 902 55 01 51
Website universidadeuropea.com
Email postgrado@uem.es
INFORMATION CHANNEL
Information Channel (Complaints channel)